Terms & Conditions

Conditions of use

Conditions of use

We will do our utmost to deliver the products you order, to you, as quickly as possible, at the best possible price, and in good condition. We aim to deliver the best customer service we possibly can, and hope that your experience of shopping with Jo's Jeans and Casual Clothing is a good one!

In return we ask that you have reasonable expectations of us!

We cannot possibly hold every permutation of size and colour available in every style, but we will do our best. The website does not show live stock, so as soon as we receive your order, we will check availability, and let you know of any shortfalls, and possible alternatives.

We also ask that you treat us fairly - we cannot accept goods for return that have been worn or washed, and we do expect that should you wish to return or exchange an item, you do so in good time (usually within two or three weeks of receiving your order.) If you try to save on postage by returning an item on your next visit to Cornwall we may not be able to help - some styles go out of stock very quickly, or get reduced out of season!

Please ensure that when making a return you enclose a note with your name and address and a short note saying what you would like us to do, a refund an exchange etc. If you have telephoned or e-mailed beforehand (which helps, particularly with exchanges, to ensure we have the right size or colour,) please still enclose the note - quite often there are several instances of a garment sold, so it helps us know who the parcel belongs to!

If you have a problem or query, please contact us sooner rather than later!

We cannot be held responsible for any loss made as a result of our ability or inability to supply any items on this site. As with all terms and condtions, E & O E (I know I've forgotten something, but errors and omissions are excepted!)

Please bear in mind that as Deal clothes are made using a pigment dyeing process, there may be some natural variation in colours - if you require exactly matching garments, please contact us beforehand, and we will see what we can do! Please also bear in mind, that while we go to great efforts to show the colours accurately on this website, the nature of the photographic process, and the variation between individual computer screens, mean that colours might seem slightly different in real life than they appear on screen.

 

Please be aware that cotton prices are on the increase (www.express.co.uk/posts/view/199383/It-s-the-end-of-cheap-clothes is just one of many news stories.) We will hold our prices as long as we can, all stock currently held will stay at the current prices, but please be aware there are price rises coming that are completely out of our and Deal's control.

Overseas Orders

Please contact us before you place your order.  We can ship to most destinations using Airmail Small Packets. The website only quotes shipping within the UK, postage charges to other countries are considerably higher. Quite often we can save money on postage by breaking larger orders into smaller parcels. Please contact us before you place your order, and we can let you know in advance how much the postage will be.

There is an option in the 'Extras' section for overseas delivery, if we have given you a quote for the shipping, then you can add the needed number to your basket. Rest assured, we will only charge you the price the parcel costs to post - any excess will be refunded to your card after the parcel has been posted.

VAT

Most of our exports are within the EU, as such UK VAT at 20% is applicable. Unfortunately exports outside the EU are such a small part of our turnover that we ourselves are unable to claim the VAT back on those exports - although we will look into re-evaluating this if the demand increases, we therefore have to treat all our sales as if VAT is applicable - we keep our prices as low as we possibly can, and cannot afford to pay that part ourselves, sorry!

Shipping

We endeavour to dispatch all orders as soon as humanly possible! We charge a flat rate for delivery within the United Kingdom of £3.94, which is in most cases less than the Post Office charges us! We use the Royal Mail for deliveries, either Parcelforce Standard, or in the case of smaller orders, First Class post. If you have any particular delivery instructions (to leave with a particular neighbour, in the porch etc) please let us know.
Should you require an order in a hurry, please let us know before you place the order, and we can give you a quote for next day delivery.

If you prefer, you can collect your order from our shop!

Availability


The website does not reflect current stock levels, so on occaision we may not have one or more items for an order. In which case we will contact you to let you know of any alternatives that are available in the relevent sizes and products, as soon as we possibly can.
While we endeavour to keep all items available, in all sizes and colours, this is an impossible dream!

Cancellation


You can cancel your order at any time up to 16 days after you have placed it. To do so, please contact us, either by e-mail to

martin@josjeans.co.uk

in writing to

Jo's, 6 Penmorvah, Mylor Bridge, FALMOUTH, TR11 5NP

or by telephone during the working day on 07467 609766.

Please let us know either the order number that you wish to cancel, or your name and the date you placed the order. You do not need to give a reason for the cancellation, but any feedback or reason that you do give will help us to improve our service.
If your cancellation reaches us before we have dispatched your order, then you need to do nothing else, and we will process the cancellation and full refund. If however, we have dispatched your order, then you will need to return it to us, in a saleable condition (unworn, with the labels and packaging, as we sent it to you.) To reduce the cost of returning the order, we recommend using Royal Mail Second Class, and always recommend that you ask for a Proof of Posting at the Post Office, so that in the unlikely event that the parcel goes astray, we can chase them up for you. When we receive the returned order, we can then process the refund for the full price of the goods - sadly, we cannot refund the postage charge, as the Royal Mail or other courier that we may use, retain that part of the payment, as a service that was carried out on your behalf.

Returns

We realise that it is impossible to tell from a website's picture how a garment is going to look until you receive it. You may have the wrong size, or you may simply not like something. You don't need to give any reason (although we do appreciate all feedback), all we ask is that you return the goods to us in saleable condition (ie unwashed and unworn, with the relevant tags and packaging) in a reasonable time (16 days, from receipt, usually) for a full refund of the cost of the goods. We regret we cannot refund the cost of postage, as this is a service that has been carried out by the Royal Mail on your behalf.

Should you need a different size in any item, please contact us as soon as possible, and we will do our best.
When returning goods it is very important to ask for a proof of posting from your post office. It is rare that a parcel gets lost in transit, but we cannot give a refund for returned goods that do not arrive back to us without a proof of posting!

Please ensure that when you make a return you enclose a note with your name and address and a short note saying what you would like us to do, a refund an exchange etc. If you have telephoned or e-mailed beforehand (which helps, particularly with exchanges, to ensure we have the right size or colour,) please still enclose the note - quite often there are several instances of a garment sold, so it helps us know who the parcel belongs to!

In the rare event that you receive the wrong, or a faulty item, please contact us as soon as possible so that we can remedy matters!

 

 

 

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