Ordering

You can order securely through this website. Our card handling is processed by the HSBC, one of the leading secure payments handlers in the world. The pages where you enter your credit card details are protected by 128 bit encryption - please look in the address bar of your browser, to see the https preface to the address and/or the locked padlock at the bottom of your browser to confirm the secure status. If you have any queries about security, or any other matter, please e-mail us or telephone 01326 315173.

Shipping

We endeavour to dispatch all orders as soon as humanly possible! We charge a flat rate for delivery within the United Kingdom of £3.94, which is in most cases less than the Post Office charges us! We use the Royal Mail for deliveries, either Parcelforce Standard, or in the case of smaller orders, First Class post. If you have any particular delivery instructions (to leave with a particular neighbour, in the porch etc) please let us know.
Should you require an order in a hurry, please let us know before you place the order, and we can give you a quote for next day delivery. Please also enquire before ordering for details of delivery charges for addresses outside the UK.

If you prefer, you can arrange to collect your order from our shop.

Availability

The website does not reflect current stock levels, so on occaision we may not have one or more items for an order. In which case we will contact you to let you know of any alternatives that are available in the relevent sizes and products, as soon as we possibly can.
While we endeavour to keep all items available, in all sizes and colours, this is an impossible dream!

Returns

We realise that it is impossible to tell from a website's picture how a garment is going to look until you receive it. You may have the wrong size, or you may simply not like something. You don't need to give any reason (although we do appreciate all feedback), all we ask is that you return the goods to us in saleable condition (ie unwashed and unworn, with the relevant tags and packaging) in a reasonable time (16 days, from receipt, usually) for a full refund of the cost of the goods. We regret we cannot refund the cost of postage, as this is a service that has been carried out by the Royal Mail on your behalf.

Should you need a different size in any item, please contact us as soon as possible, and we will do our best.
When returning goods it is very important to ask for a proof of posting from your post office. It is rare that a parcel gets lost in transit, but we cannot give a refund for returned goods that do not arrive back to us without a proof of posting!

In the rare event that you receive the wrong, or a faulty item, please contact us as soon as possible so that we can remedy matters!